Frequently Asked Questions

Everything you need to know about our handcrafted copper mugs and ordering process.

Are your mugs made of 100% pure copper?

Yes, our mugs are handcrafted from 100% high-quality pure copper. Unlike cheaper alternatives, we do not use nickel, tin, or stainless steel linings, ensuring you get the authentic Moscow Mule experience.

How should I clean and maintain my copper mugs?

To preserve the shine and integrity of the copper, we recommend hand washing only with warm water and mild soap. Avoid dishwashers and abrasive scrubbers. To remove natural oxidation, you can use a mixture of lemon juice and salt.

Can I use these mugs for hot beverages?

Copper is a highly conductive metal, meaning it transfers heat very quickly. For your safety, we recommend using our mugs only for cold beverages to avoid the risk of burns.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the items in their original packaging for a full refund or exchange.

Do you offer bulk discounts for weddings or events?

Absolutely! We offer special pricing for bulk orders over 20 units. Please contact our support team directly for a custom quote for your wedding, party, or corporate event.